Refund policy

Returns and refunds

We do not offer returns, exchanges, or refunds for change of mind, including selecting the wrong size, color, or phone model, except where required by law. Please check product details and compatibility before ordering.

Damaged, defective, or incorrect items

Email gizmo.grove01@gmail.com as soon as possible, preferably within 30 days of delivery, with your order number and a description of the issue. Include clear photos or video of the item, packaging, and shipping label where available. If you cannot provide this evidence, contact us for assistance.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Physical returns are generally not required. Do not send anything back to us or our suppliers unless we provide instructions. If we require a return for a damaged, defective, or incorrect item, we will cover the required return shipping.

Delivery issues

If your order has not arrived or tracking shows a delivery problem, contact us with your order number so we can investigate.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional processing time.

Your legal rights and earlier purchases

This policy does not limit rights under applicable consumer protection laws, including mandatory cancellation or withdrawal rights. Where applicable, EU customers have a 14-day right of withdrawal, subject to statutory exceptions. Contact us for assistance.

This updated policy applies to purchases made after publication. Earlier purchases remain subject to the policy in effect when ordered and applicable legal rights.